Job Description
Join our award-winning IT team as an IT Support Specialist in Fresno! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. This hybrid role combines on-site troubleshooting with remote support, offering flexibility while maintaining client relationships. If you're passionate about solving complex technical challenges and advancing your career in IT, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions across 500+ devices
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and warranty management
- Lead IT projects including office relocations and system migrations
- Maintain 99.5% SLA compliance for critical business systems
Qualifications
- 3+ years of hands-on IT support experience with Windows 10/11
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong troubleshooting skills for network connectivity and VPN issues
- Ability to lift 50lbs for hardware deployments and maintenance
- Excellent communication skills with ability to train non-technical staff