Job Description
Join our dynamic IT team at TechSolutions Inc. in Jacksonville, FL! We're seeking a motivated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site and remote support in a collaborative environment focused on innovation and service excellence. Enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge technologies. Apply now to become part of Jacksonville's premier IT solutions provider!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Document all incidents, resolutions, and asset configurations in ServiceNow
- Collaborate with network and security teams on infrastructure projects
- Train end-users on new systems and best practices
- Monitor system performance and implement preventative maintenance
Qualifications
- Associate's degree in IT or equivalent experience (CompTIA A+ required)
- 3+ years of hands-on IT support experience in Windows/macOS environments
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with cloud services (Microsoft 365, Azure) and endpoint security tools
- Strong troubleshooting skills with hardware diagnostics and software conflicts
- Excellent communication and customer service abilities
- ITIL certification preferred