Job Description
Join TechCorp Solutions' award-winning IT team in Austin! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site Austin presence with remote flexibility, offering career growth in a cutting-edge environment. You'll be the frontline hero solving complex IT challenges while driving digital transformation initiatives.
Our ideal candidate thrives in fast-paced settings and values collaboration. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation. If you're ready to elevate your IT career in one of America's tech hubs—apply today!
Responsibilities
- Provide Tier 2/3 technical support for 500+ end-users across Windows/macOS environments
- Deploy and maintain cloud infrastructure including Azure AD, Intune, and MDM solutions
- Execute security protocols including vulnerability scanning, patch management, and incident response
- Optimize network performance via Cisco routers, firewalls, and Wi-Fi 6 deployments
- Document SOPs and create knowledge base articles for troubleshooting workflows
- Collaborate with cross-functional teams on IT projects and system migrations
- Mentor junior staff and conduct quarterly technology training sessions
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019/2022
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in PowerShell scripting and Active Directory administration
- Hands-on experience with ServiceNow or Jira ticketing systems
- Strong understanding of TCP/IP networking and VPN technologies
- Austin-based candidates with local tech community connections preferred
- Bachelor's degree in IT or related field OR equivalent military experience
- Ability to lift 30lbs for equipment maintenance tasks