Job Description
Join our dynamic team in New Orleans as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support and maintain our digital infrastructure. This role offers growth opportunities in a collaborative environment where innovation meets Southern charm.
Why Work With Us?
Competitive salary, comprehensive benefits, and the chance to work on cutting-edge projects in one of America's most vibrant cities. Enjoy flexible work arrangements and a culture that values work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory, user accounts, and security protocols
- Monitor network performance and resolve connectivity issues
- Document technical procedures and maintain asset inventory
- Collaborate with cross-functional teams on system upgrades
- Train end-users on software and security best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+ or similar certification required
- Proficiency in Windows Server administration and networking
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for hardware maintenance
- Valid Louisiana driver's license (occasional site visits required)