Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Raleigh, NC! We're a forward-thinking technology company dedicated to empowering businesses through innovative IT solutions. As a key member of our IT department, you'll provide critical technical support to our growing client base while working in a collaborative, cutting-edge environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud infrastructure
- Provide exceptional technical support via phone, email, and in-person assistance
- Deploy and maintain security protocols to protect organizational data
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in desktop/server support and network administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of cloud services (Azure/AWS) and virtualization
- Excellent problem-solving and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Relevant bachelor's degree in IT or equivalent experience