Job Description
Join our dynamic team as an IT Support Specialist in Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, flexible work arrangements, and opportunities for career advancement in Colorado's thriving tech hub.
Responsibilities
- Provide tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and maintain SLA compliance
- Deploy and configure workstations, servers, and cloud services
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for staff
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow preferred)
- Valid Colorado driver's license for occasional site visits