Job Description
Join CyberSecure Solutions Inc., a leading IT infrastructure provider, as our next IT Support Specialist in Baltimore. We're seeking a tech-savvy professional to deliver exceptional support across our diverse client base. This role combines hands-on troubleshooting with strategic system optimization, offering growth in a dynamic environment. Our team values innovation, collaboration, and continuous learning, with opportunities for certification reimburseals and career advancement.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain network hardware including routers, switches, and firewalls
- Implement security protocols including endpoint protection and access controls
- Document SOPs and create knowledge base articles for team scalability
- Lead hardware refresh projects and lifecycle management initiatives
- Collaborate with vendors for hardware/software procurement and support
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, Group Policy, and SCCM
- Hands-on experience with VPN solutions (Cisco, Palo Alto) and wireless networking
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication with non-technical stakeholders
- Ability to manage multiple priorities with SLA-driven deadlines
- BS in Computer Science or equivalent technical certification