Job Description
Join our dynamic IT team in Boston as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and Linux systems
- Manage Active Directory, Office 365, and cloud-based infrastructure
- Deploy and maintain network equipment including routers, switches, and firewalls
- Create and maintain technical documentation for IT processes
- Provide Tier 2/3 support for complex system integrations
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices across endpoints
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, scripting, and automation tools
- Expertise in Microsoft 365 administration and Azure fundamentals
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Bachelor's degree in IT or related field preferred