Job Description
Join our dynamic IT team in Memphis, TN as an IT Support Specialist. We're urgently seeking a skilled professional to deliver exceptional technical support and maintain seamless operations for our growing organization. This role offers competitive compensation, career growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud infrastructure (Azure/O365), and endpoint security
- Deploy and troubleshoot Windows/macOS systems and mobile devices
- Document IT processes, create knowledge base articles, and maintain ticketing systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement security protocols and ensure compliance with IT policies
- Conduct system audits and recommend infrastructure improvements
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows Server administration and networking fundamentals
- Strong knowledge of cloud services (Azure, AWS, or O365)
- Certifications (CompTIA A+/Network+, Microsoft 365 Certified, or equivalent)
- Excellent troubleshooting skills with ability to diagnose and resolve complex issues
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong communication skills and customer service orientation
- Ability to work independently and manage multiple priorities