Job Description
We're seeking a dynamic IT Support Specialist to join our innovative team in San Francisco. As the first point of contact for technical issues, you'll empower our workforce through exceptional troubleshooting and system optimization. This immediate opening requires a proactive problem-solver passionate about delivering seamless IT experiences in a fast-paced tech environment.
Our ideal candidate thrives in collaborative settings and possesses deep expertise in enterprise infrastructure. You'll maintain critical systems while championing cybersecurity best practices across hybrid teams. If you're ready to make an immediate impact and grow your career in one of tech's most vibrant cities, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud service integrations
- Deploy and maintain endpoint security solutions (EDR, MDM)
- Document SOPs and create technical knowledge base articles
- Coordinate with vendors for hardware procurement and service contracts
- Lead system migrations and IT infrastructure upgrades
- Monitor system health using RMM and SIEM tools
- Train staff on cybersecurity protocols and new software adoption
Qualifications
- 3+ years of enterprise IT support experience
- Expertise in Windows 10/11, macOS, and Linux environments
- CompTIA Network+ and Security+ certifications required
- Proficiency with SCCM, Intune, and Jamf Pro
- Strong scripting skills (PowerShell/Bash)
- Experience with Azure/O365 administration
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work flexible hours