Job Description
Join our dynamic tech team in sunny San Diego! TechCorp Solutions is seeking an IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate-hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will make a tangible impact. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, we want to meet you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Implement and maintain cybersecurity protocols including endpoint protection
- Manage Active Directory, cloud infrastructure (AWS/Azure), and Office 365 environments
- Document all IT procedures, incidents, and resolutions in ServiceNow
- Deploy and configure new workstations, servers, and mobile devices
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of progressive IT support experience in Windows/macOS environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in networking (TCP/IP, DNS, DHCP) and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Strong analytical skills and ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- Valid California driver's license for occasional on-site client visits