Job Description
Join TechNova Solutions' dynamic IT team as an IT Support Specialist in Houston, TX. We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This immediate opening offers a chance to grow in a fast-paced environment while solving critical technical challenges. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation. If you're passionate about technology and thrive in problem-solving roles, apply today to start your journey with us!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy, configure, and maintain Windows/macOS workstations and servers
- Manage Active Directory, Azure AD, and cloud infrastructure
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor network security and implement best practices
- Train users on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune
- Strong troubleshooting skills for hardware/software/network issues
- Experience with cloud platforms (Azure, AWS, or GCP)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties