Job Description
Join our dynamic team as an IT Support Specialist in Austin! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering exciting opportunities for career growth in a cutting-edge environment. Enjoy competitive benefits, flexible work arrangements, and the chance to work with industry-leading technologies. If you're passionate about solving complex technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows, macOS, and Linux platforms
- Manage Active Directory, Office 365, and cloud infrastructure support
- Implement security protocols and maintain compliance standards
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and virtualization
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment