Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets reliability! We're seeking a passionate IT Support Specialist to empower our clients' digital transformation journey. As a cornerstone of our Albuquerque operations, you'll troubleshoot complex systems while delivering exceptional user experiences. Enjoy competitive benefits, professional development stipends, and a hybrid work model in New Mexico's vibrant tech hub. Apply today and become part of an organization that values your expertise as much as your growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Implement cloud solutions including Microsoft 365 and Azure services
- Document technical procedures and maintain asset inventory systems
- Provide end-user training on cybersecurity best practices
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in desktop/server support with Microsoft/Apple certifications
- Expert knowledge of Active Directory, Group Policy, and SCCM
- Proficient in virtualization (VMware/Hyper-V) and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira) and remote tools
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills and customer service aptitude
- CompTIA Security+ or equivalent security certification preferred