Job Description
Are you a detail-oriented IT professional looking for your next career opportunity in the heart of Kentucky? Innovate Louisville Inc. is seeking a dynamic IT Support Specialist to join our growing technology team. In this role, you will be the first point of contact for our internal staff, ensuring our technology infrastructure runs smoothly and efficiently.
We pride ourselves on offering a modern work environment and a culture that values continuous learning and innovation. If you are passionate about solving complex technical problems and want to work with cutting-edge systems, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and maintain computer workstations, printers, and peripherals.
- Assist in the deployment and configuration of new devices and operating systems.
- Monitor system performance and troubleshoot network connectivity issues.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with the IT Manager to implement security updates and patches.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in IT Help Desk or Desktop Support.
- Familiarity with Windows 10/11, Active Directory, and Microsoft Office Suite.
- Strong understanding of TCP/IP networking and troubleshooting methodologies.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus.