Job Description
Join our innovative Denver-based team as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support across our growing organization. At TechSolutions Inc., we foster a collaborative environment where your expertise will directly impact business success while enjoying competitive compensation and growth opportunities.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees including hardware/software troubleshooting
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively resolve performance issues
Qualifications
- 3+ years experience in enterprise IT support with Windows 10/11
- CompTIA Network+ or equivalent networking certification
- Proficiency in PowerShell and scripting automation
- Experience with ServiceNow or similar ITSM platforms
- Strong analytical skills for complex problem-solving
- Excellent communication abilities for non-technical stakeholders