Job Description
Join our dynamic team as an IT Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across multiple systems
- Install, configure, and maintain desktops, laptops, and mobile devices
- Monitor system performance and resolve security vulnerabilities
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects and deployments
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira) preferred