Job Description
Join CyberNet Solutions Inc., El Paso's premier IT innovator, as we expand our technical support team. We're seeking a passionate IT Support Specialist to deliver exceptional service to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. Apply today to become part of El Paso's tech future!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Deploy, configure, and maintain Windows/macOS workstations and network infrastructure
- Document all support cases using ServiceNow ticketing system
- Assist with cybersecurity protocols including endpoint protection and access management
- Collaborate with vendors for hardware procurement and warranty services
- Train end-users on new technologies and security best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience required
- 3+ years in desktop/network support with Windows 10/11 and Active Directory
- CompTIA A+, Network+, or Security+ certification preferred
- Proficient in VPN, Office 365, and cloud service troubleshooting
- Strong diagnostic skills and customer service orientation
- Valid Texas driver's license required for occasional site visits