Job Description
Join the Apex Tech Team in the Heart of San Francisco!
We are looking for a highly motivated IT Support Engineer to join our dynamic team. If you are passionate about technology, enjoy solving complex problems, and want to work in one of the world's most innovative cities, we want to hear from you.
As the backbone of our technical operations, you will be responsible for maintaining our robust infrastructure and ensuring a seamless experience for our employees. We offer a competitive benefits package, a collaborative culture, and the chance to work with cutting-edge technology.
Responsibilities
- Provide advanced Tier 2/3 technical support for hardware, software, and network issues via phone and remote access.
- Manage and maintain the internal ticketing system (Zendesk/ServiceNow) to ensure high response times.
- Perform full-cycle onboarding for new employees, including hardware setup, software installation, and access rights configuration.
- Collaborate with the DevOps team to troubleshoot and optimize internal cloud environments.
- Conduct regular maintenance on servers, workstations, and peripherals to ensure system stability.
- Document technical procedures and maintain an up-to-date knowledge base for the support team.
Qualifications
- 3+ years of professional experience in IT Support, Help Desk, or a related technical role.
- Strong proficiency in Microsoft Office 365, Active Directory, and Windows/macOS operating systems.
- Familiarity with cloud infrastructure (Azure or AWS) is highly preferred.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving aptitude and the ability to work independently in a fast-paced startup environment.
- CompTIA A+ or Network+ certification is a plus.