Job Description
Are you a problem-solving enthusiast with a passion for technology? Pacific Coast Systems is seeking a skilled IT Support Engineer to join our dynamic team in Long Beach, CA. We pride ourselves on delivering top-tier technical solutions to our clients, and we need a dedicated professional to keep our infrastructure running smoothly.
As part of our team, you will be the first line of defense for our employees' technical needs, ensuring a seamless digital experience. If you are looking for a role where you can grow your career while enjoying the beautiful California coastline, this is the perfect opportunity for you.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Manage and maintain the company Help Desk ticketing system (Zendesk/Jira) to ensure timely resolution of user requests.
- Perform system administration tasks including Active Directory management, user provisioning, and password resets.
- Collaborate with the IT department to implement software updates, security patches, and hardware upgrades.
- Onboard new employees by setting up their workstations, accounts, and necessary peripherals.
- Monitor network performance and troubleshoot connectivity issues to minimize downtime.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-3 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote access tools (VPN, AnyDesk, TeamViewer) and ticketing systems.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ certification is highly preferred.