Job Description
We are seeking a highly skilled and customer-focused IT Support Engineer to join our dynamic team in Atlanta, Georgia. At Nexus Horizon Solutions, we pride ourselves on delivering seamless technology solutions that drive business growth. In this role, you will be the frontline defender of our digital infrastructure, ensuring our employees have the tools they need to succeed.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology and a diverse team.
- Professional development and certification reimbursement.
If you are passionate about technology and enjoy solving complex problems, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain user accounts, permissions, and security policies within Active Directory and Microsoft 365.
- Perform routine hardware installations, upgrades, and troubleshooting for desktops, laptops, printers, and mobile devices.
- Collaborate with the Network Engineering team to resolve connectivity issues and optimize infrastructure performance.
- Maintain accurate inventory records of IT assets and software licenses.
- Document all technical issues, resolutions, and procedures in the ticketing system (ServiceNow/Jira).
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent work experience required.
- CompTIA A+ and Network+ certifications are strongly preferred.
- 3+ years of experience in IT support, Help Desk, or a similar technical role.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.