Job Description
Join the Apex Team – Where Technology Meets Service.
We are seeking a dedicated and detail-oriented IT Help Desk Support Specialist to join our growing team in Greensboro, NC. In this role, you will be the first line of defense for our employees, ensuring they have the technical support needed to succeed in a fast-paced environment. We pride ourselves on our culture of innovation and our commitment to employee growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- A collaborative and inclusive work environment.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for end-users via phone, email, and in-person.
- Ticket Management: Log and track all support requests in the ticketing system (ServiceNow/Jira), ensuring timely and accurate resolution.
- Hardware Support: Perform setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- User Training: Conduct training sessions and create documentation to empower users with self-service solutions.
- System Maintenance: Assist with software updates, patch management, and security audits to maintain system integrity.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
- Experience: 1-3 years of proven experience in a Help Desk or IT Support role.
- Technical Skills: Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.