Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Chandler, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. If you're passionate about problem-solving and thrive in fast-paced environments, apply today and make an immediate impact!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 200+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage service tickets using ServiceNow with SLA adherence and customer satisfaction focus
- Deploy and configure end-user devices including laptops, peripherals, and mobile devices
- Document solutions in knowledge base and escalate complex issues to senior engineers
- Conduct cybersecurity awareness training for employees
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 2+ years of enterprise help desk or technical support experience
- CompTIA A+/Network+ certification or equivalent demonstrable skills
- Proficiency in Active Directory, Group Policy, and endpoint management tools
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written/verbal communication and customer service abilities
- Experience with ITIL processes and service management frameworks
- Ability to work flexible hours including occasional on-call support
- Valid US driver's license for occasional hardware pickups