Job Description
Immediate Opening for Help Desk Support in Boston, MA! Join our dynamic IT team and become the go-to technical hero for our employees. We're seeking a passionate Help Desk Specialist to deliver exceptional customer service and resolve technical issues with speed and precision. This is your chance to launch your career in a fast-paced environment with growth opportunities and competitive benefits.
As the first point of contact for technical support, you'll troubleshoot hardware, software, and network issues while maintaining our company's high standards of productivity. If you thrive in problem-solving and enjoy making technology work seamlessly for others, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for 200+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage ticket lifecycle in ServiceNow with SLA adherence and timely resolution
- Deploy and configure laptops, peripherals, and mobile devices
- Create and maintain technical documentation including knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS)
- Exceptional customer service with proven conflict resolution abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment deployment
- Bachelor's degree in IT or related field preferred