Job Description
Join our award-winning IT Support Trainee Program in Orlando and accelerate your career in technology! We're seeking motivated individuals with a passion for problem-solving to receive world-class training in network administration, cybersecurity, and cloud infrastructure. Our comprehensive 6-month program combines hands-on experience with mentorship from industry experts, setting you on a path to a high-paying IT career.
Why Choose Us?
• Competitive starting salary above Orlando market average
• 100% tuition reimbursement for certifications (CompTIA A+, Network+, Security+)
• Direct hire opportunity upon program completion
• Modern hybrid work environment with cutting-edge tech resources
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Implement cybersecurity protocols and monitor network security
- Manage cloud infrastructure (AWS/Azure) and virtual environments
- Provide Tier 1/2 support to enterprise clients via ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of Windows/Linux operating systems
- CompTIA A+ certification preferred (or willingness to obtain)
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Florida driver's license for occasional on-site visits