Job Description
Launch Your Career in Tech with a High-Paying Trainee Program
We are looking for motivated individuals to join our elite IT Support Trainee program in Houston, TX. This is a rare opportunity to enter the technology sector with a competitive salary and comprehensive mentorship from industry experts.
As a Trainee, you will not just be an entry-level employee; you will be a future IT professional. We provide the roadmap to success, allowing you to grow into a Senior Systems Administrator or Network Engineer role.
Why Join Us?
- High Salary: Starting pay above industry average for entry-level support roles.
- Fast-Track Growth: Structured career progression within 12 months.
- Modern Environment: Work with cutting-edge technology in a dynamic tech hub.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and remote access tools.
- Troubleshoot hardware (laptops, printers, monitors) and software issues across the Windows and Mac ecosystems.
- Manage and maintain the inventory of IT assets and perform regular hardware audits.
- Document all technical issues, resolutions, and standard operating procedures in the ticketing system.
- Assist in the deployment of new workstations, software installations, and OS updates.
- Collaborate with senior engineers to resolve complex network connectivity and security incidents.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification is a plus but not required (training provided).
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and operating systems.
- Excellent written and verbal communication skills to interact with non-technical users.
- Willingness to work in a fast-paced environment and learn new technologies quickly.