Job Description
Join our elite IT Support team in Bakersfield and kickstart your career with a premium training program designed to transform you into a certified tech professional. We offer industry-leading mentorship, cutting-edge tools, and a clear path to advancement. If you're passionate about technology and eager to grow, this is your golden ticket to a high-paying future in IT.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote assistance
- Deploy and configure network infrastructure (routers, switches, firewalls)
- Document technical procedures and maintain ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Implement cybersecurity best practices for endpoint protection
- Train users on new technologies and system upgrades
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to lift 50 lbs and work flexible hours
- Valid driver's license for occasional on-site visits
- Passion for continuous learning and industry certifications