Job Description
Join TechNexus Solutions, Atlanta's leading IT innovator, as an IT Support Trainee and launch your career in technology! We offer a competitive salary, comprehensive benefits, and a structured 6-month training program designed to transform you into a certified IT professional. Work alongside industry experts in a dynamic, fast-paced environment while gaining hands-on experience with cutting-edge systems. Our program includes mentorship, certifications, and guaranteed career progression upon completion.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Provide Tier 1-2 technical support to enterprise clients via phone, chat, and remote access
- Document incident tickets, resolutions, and knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Participate in cybersecurity awareness training and best practices
- Collaborate with cross-functional teams on system upgrades and deployments
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site client visits
- Passion for technology and continuous learning