Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in tech with our exclusive sign-on bonus! We're seeking a passionate Help Desk Support professional to provide exceptional technical assistance to our clients in the Toledo area. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in a supportive environment.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently with excellent customer service
- Document support tickets and maintain accurate knowledge base articles
- Collaborate with IT teams to implement system improvements
- Train users on new technologies and best practices
- Monitor system performance and report security concerns
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional evenings
- Valid driver's license and reliable transportation