Job Description
We are seeking a dedicated Help Desk Support Specialist to join our growing IT team in Milwaukee. This is an exceptional opportunity for individuals looking to start or advance their career in Information Technology. We offer comprehensive paid training and mentorship to ensure your success in this role.
As part of our support team, you will be the first point of contact for our clients, troubleshooting technical issues, resolving service requests, and ensuring our internal systems operate efficiently. We are looking for candidates with a strong desire to learn and a passion for problem-solving.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Manage and update the IT service desk ticketing system (e.g., Jira, ServiceNow).
- Document all support interactions and maintain a comprehensive knowledge base.
- Collaborate with senior engineers to escalate and resolve complex technical issues.
- Assist with IT asset inventory and regular system updates.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Willingness to participate in our paid training program.
- Basic understanding of Windows operating systems and networking concepts.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a team environment and handle multiple priorities.
- Customer service mindset with a focus on user satisfaction.