Job Description
Join our award-winning IT team in sunny San Diego! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients. Enjoy the flexibility of weekly pay while supporting cutting-edge technology in a dynamic, collaborative environment. If you're a tech enthusiast who thrives on solving complex problems and helping others, this is your opportunity to grow your career while enjoying San Diego's vibrant lifestyle.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware, software, and network issues
- Manage and document support tickets using ServiceNow platform
- Install, configure, and maintain Windows/macOS systems
- Assist with user account management and security protocols
- Collaborate with senior engineers on escalated technical issues
- Create and maintain technical documentation and knowledge base articles
Qualifications
- 2+ years of help desk/technical support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for occasional on-site support