Job Description
Join Seattle Tech Staffing and start earning weekly as a Help Desk Support Specialist! We're seeking tech-savvy professionals to deliver exceptional IT support in dynamic Seattle environments. Enjoy predictable weekly pay while solving critical system issues and empowering users. This contract position offers immediate start and flexible scheduling to fit your lifestyle. Apply today and join our team of dedicated IT professionals committed to innovation and client success.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Resolve user inquiries via phone, email, and remote assistance tools
- Install, configure, and maintain desktop/laptop systems
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of desktop support or help desk experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- CompTIA A+ or similar certification preferred
- Excellent communication and customer service abilities
- Familiarity with ticketing systems (ServiceNow, Jira)
- Ability to work independently and manage multiple priorities
- Valid Washington driver's license (for occasional on-site visits)