Job Description
Join our dynamic IT team as a Help Desk Support Technician in sunny Henderson, NV! We provide all necessary equipment, including laptops, peripherals, and software licenses. Enjoy a collaborative environment where you'll resolve technical issues, deliver exceptional customer service, and grow your career with industry-leading training. Our benefits package includes health insurance, 401(k) matching, and paid time off. Apply today to become part of our award-winning organization!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and documentation standards
- Deploy and configure company-issued equipment to new hires
- Conduct user training on productivity software and security protocols
- Collaborate with network and security teams on escalated issues
- Maintain inventory of IT assets and equipment lifecycle management
Qualifications
- 2+ years of experience in technical support or help desk environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and cloud services
- Strong troubleshooting skills for network connectivity and peripheral issues
- Excellent verbal communication and customer service abilities
- Experience with ticketing systems (Service Desk, Jira, etc.)
- Ability to lift 20lbs for equipment handling