Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Tulsa is seeking motivated individuals to join our award-winning Help Desk Support team. No prior experience required – we'll equip you with industry certifications and hands-on skills to excel in this in-demand role. Enjoy a collaborative environment, career growth opportunities, and competitive benefits while serving clients across Oklahoma's thriving tech sector.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Document service tickets and maintain detailed troubleshooting logs in ITSM systems
- Install, configure, and troubleshoot Windows/macOS workstations and peripheral devices
- Collaborate with senior engineers to resolve complex network and security incidents
- Deliver exceptional customer service with clear communication and empathy
- Participate in ongoing training to maintain industry certifications (CompTIA A+, Google IT Support)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Microsoft Office suite
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and active listening skills
- Ability to work flexible hours including occasional weekends
- Valid Oklahoma driver's license (for occasional on-site support)
- Pass background check and drug screening