Job Description
Are you a tech-savvy problem solver looking for a stable career with immediate financial benefits? Alaska Tech Services is hiring a Help Desk Support Specialist to join our growing team in Anchorage, AK. We are proud to offer a weekly pay schedule, ensuring you get paid on time, every time.
In this pivotal role, you will serve as the primary point of contact for internal employees, providing top-tier technical support and troubleshooting. We are looking for a proactive individual who thrives in a fast-paced environment and enjoys helping others succeed through technology. If you have a strong customer service background and a passion for IT, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and resolve complex technical problems, ensuring minimal downtime for our staff.
- Install, configure, and troubleshoot workstations, printers, and mobile devices.
- Maintain accurate and detailed records of all support tickets and incident resolutions in our ticketing system.
- Assist with the deployment and maintenance of IT assets and software updates.
- Collaborate with senior IT staff to implement long-term solutions and improve service delivery.
- Conduct basic end-user training on new software and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365.
- Familiarity with Active Directory, networking concepts, and remote access tools (e.g., VPN, TeamViewer).
- Excellent communication skills with a focus on providing exceptional customer service.
- Ability to work independently as well as part of a collaborative team.
- Current CompTIA A+ certification is a plus.