Job Description
Join TechSolutions NW as a Help Desk Support Specialist and enjoy the security of weekly pay in Portland's thriving tech hub! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base. This role offers rapid career growth, comprehensive benefits, and the chance to work with cutting-edge technologies in a collaborative environment.
As a cornerstone of our IT team, you'll troubleshoot hardware/software issues, maintain documentation, and ensure seamless system operations. We provide paid training, flexible scheduling, and a supportive team culture where your contributions are recognized weekly.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for Windows/macOS environments
- Manage Active Directory accounts and network permissions
- Create and maintain detailed technical documentation
- Collaborate with senior engineers on complex escalations
- Train end-users on new systems and security protocols
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 1+ years of technical support experience (Help Desk/Desktop Support)
- Proficiency in Windows OS, Microsoft Office 365, and networking fundamentals
- CompTIA A+ or similar certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to prioritize tasks in fast-paced environments
- Valid US driver's license for occasional on-site visits