Job Description
Join our dynamic IT team as a Help Desk Support Specialist with weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional user support in Madison's thriving tech hub. Enjoy competitive pay, flexible scheduling, and opportunities to grow your career in a fast-paced environment. Apply today and start earning weekly!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network, system, and application problems
- Install and configure workstations, peripherals, and software
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on IT systems and security protocols
- Maintain inventory of IT assets and equipment
Qualifications
- 2+ years of experience in IT help desk or desktop support
- Proficiency with Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or Network+ certification preferred
- Experience with ServiceNow or similar ticketing systems
- Ability to work independently and prioritize tasks