Job Description
Join Northstar Tech Solutions as a Help Desk Support Specialist and enjoy weekly paychecks while making a real impact! We're seeking a tech-savvy professional to deliver exceptional IT support to our Anchorage-based clients. This contract role offers competitive hourly pay, flexible scheduling, and the chance to work with cutting-edge technologies in Alaska's growing tech hub. If you're passionate about problem-solving and thrive in dynamic environments, apply today to start your journey with us!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage and resolve IT service tickets using ticketing systems (e.g., Jira, ServiceNow)
- Assist with employee onboarding including device setup and account creation
- Document all technical procedures and maintain knowledge base articles
- Collaborate with senior engineers to escalate complex technical issues
- Conduct periodic system maintenance and security updates
- Deliver user training on new technologies and software applications
Qualifications
- 1+ years of experience in help desk or technical support role
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently and manage multiple priorities