Job Description
Join our award-winning IT team as a Help Desk Support Specialist and enjoy the benefit of weekly pay! Chicago Tech Solutions is seeking a tech-savvy professional to deliver exceptional user support at our downtown Chicago headquarters. You'll be the first point of contact for resolving technical issues across 500+ employees, while working with cutting-edge technology in a collaborative environment. We offer competitive pay, comprehensive benefits, and a culture that values work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve problems with Windows/macOS systems, printers, and network connectivity
- Document all support tickets using ServiceNow with detailed resolution steps
- Assist with software installations, account management, and security protocols
- Collaborate with senior engineers on complex escalations
- Conduct new employee equipment setup and orientation sessions
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent technical certification
- Proficiency with Windows 10/11, Office 365, and Active Directory
- Strong diagnostic skills for network connectivity issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 25lbs for equipment maintenance