Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lexington, KY! We offer weekly pay, competitive benefits, and a collaborative environment where your technical expertise makes an immediate impact. As the first point of contact for our users, you'll resolve technical issues, enhance system performance, and deliver exceptional customer service. If you're passionate about problem-solving and thrive in fast-paced tech environments, this role is your perfect match. Apply today and start earning weekly while advancing your IT career!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, email, and remote access
- Document all support tickets using ITSM software (ServiceNow)
- Install, configure, and maintain desktop/laptop systems
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex escalations
- Monitor system alerts and proactively address potential issues
Qualifications
- 1+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Ability to prioritize tasks in high-pressure situations
- Experience with ticketing systems and remote support tools