Job Description
Are you ready to launch your IT career? Omaha Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Omaha, NE. This is a fantastic opportunity for a tech-savvy professional to start tomorrow and make an immediate impact.
We are looking for someone who thrives in a fast-paced environment and is passionate about resolving complex technical issues with ease. As a key member of our IT department, you will be the first point of contact for our clients, ensuring seamless operations and high levels of customer satisfaction.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and resolve incoming help desk tickets within established Service Level Agreements (SLAs).
- Install, configure, and maintain end-user devices including laptops, printers, and mobile devices.
- Document technical solutions and maintain a comprehensive knowledge base.
- Collaborate with senior IT staff to escalate complex issues and improve internal processes.
Qualifications
- High School Diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, Zendesk).
- Excellent written and verbal communication skills with a customer-first mindset.
- Ability to prioritize multiple tasks and work independently in a remote or hybrid setting.