Job Description
Ready to launch your IT career with an immediate start?
Apex Technical Services is seeking a dedicated Help Desk Support Specialist in Louisville, KY. We are looking for a proactive problem-solver to join our team and start tomorrow! If you have a passion for technology and a knack for helping others, this is your chance to join a dynamic company.
As part of our IT team, you will play a crucial role in maintaining our clients' productivity by ensuring seamless technical operations.
Why Apply?
- Immediate Start: Don't wait for months to begin your journey—join us and start tomorrow!
- Competitive Compensation: Earn between $45,000 and $55,000 annually.
- Professional Growth: Work with industry-leading technologies and gain hands-on experience.
- Collaborative Culture: Join a team that values innovation and employee development.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance via phone, email, and remote desktop to end-users.
- Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Ticket Management: Log, track, and manage all IT support requests using our ticketing system.
- System Administration: Assist in the installation, configuration, and maintenance of desktops, laptops, and peripherals.
- User Assistance: Manage user accounts, reset passwords, and provide guidance on software usage.
- Documentation: Create and maintain detailed technical documentation and knowledge base articles.
Qualifications
- Education: High School Diploma or GED required; Associate degree in IT preferred.
- Experience: 1-3 years of experience in a Help Desk or IT Support role.
- Technical Skills: Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Networking: Basic understanding of TCP/IP, DNS, and network troubleshooting.
- Communication: Excellent verbal and written communication skills with a customer-first approach.
- Certifications: CompTIA A+ or similar IT certifications are a significant plus.