Job Description
Join Nevada Tech Solutions' award-winning IT support team and start your career tomorrow! We're seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our diverse client base in Reno. As a key member of our 24/7 support center, you'll troubleshoot hardware/software issues, resolve escalated tickets, and implement cutting-edge solutions. Enjoy competitive benefits, flexible scheduling, and professional growth opportunities in one of Nevada's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Mac systems
- Manage ticket queues in ServiceNow with SLA adherence
- Provide remote/desktop support for 200+ enterprise clients
- Document procedures and create knowledge base articles
- Collaborate with network/security teams on complex incidents
- Train end-users on new IT systems and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years technical support experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and VPN setup
- Strong diagnostic skills for Windows/macOS environments
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work rotating shifts including weekends
- Valid driver's license for occasional on-site support