Job Description
Join our dynamic IT team in Reno, NV and make an immediate impact! We're seeking a proactive Help Desk Support Specialist to start tomorrow and deliver exceptional technical assistance to our growing client base. This is your chance to launch or advance your tech career in a fast-paced environment with competitive benefits and growth opportunities.
Why join us? We offer competitive salaries, comprehensive health benefits, flexible work arrangements, and a culture that values innovation and work-life balance. Start tomorrow and become part of a team that's transforming how businesses in Northern Nevada leverage technology.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems efficiently
- Document all support interactions in ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations and system improvements
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
- Assist with onboarding new employees and IT asset management
Qualifications
- 1+ years of technical support experience or relevant education
- Proficiency with Windows OS, Microsoft Office 365, and common business applications
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred (willing to train)
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license and reliable transportation
- Must be available to start tomorrow (background check required)