Job Description
Join our dynamic IT team at NexusTech Solutions and start your career tomorrow! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our Milwaukee-based clients. This is your opportunity to make an immediate impact in a fast-paced environment with growth opportunities into cloud infrastructure and cybersecurity roles.
Our ideal candidate thrives on solving technical challenges and excels in customer-centric problem-solving. Enjoy a competitive benefits package including health insurance, 401(k) matching, and paid training certifications.
Ready to transform your technical skills into a rewarding career? Apply today and begin your journey with us within 48 hours!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Manage service tickets in JIRA with SLA adherence and resolution documentation
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with Active Directory account management and group policy implementation
- Conduct user training on productivity tools and security best practices
- Collaborate with network engineers on infrastructure projects and updates
Qualifications
- 1-3 years of experience in IT help desk or desktop support roles
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in Windows OS, Active Directory, and Office 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with diagnostic tools like Process Monitor
- Exceptional communication abilities with technical/non-technical stakeholders
- Experience with ticketing systems (JIRA, ServiceNow) and remote access tools
- Ability to lift 30lbs and work flexible hours during system deployments