Job Description
Are you a tech-savvy problem solver looking to advance your career?
We are currently hiring a Help Desk Support Specialist to join our growing team in St. Petersburg, FL. In this pivotal role, you will serve as the frontline of our IT department, ensuring our employees have the technical tools and support they need to succeed.
We value our team members and are proud to offer a $2,000 Sign-On Bonus for new hires!
What You Will Do:
- Provide exceptional technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Manage the deployment of new devices, including laptops, printers, and mobile devices.
- Maintain accurate records of all incidents and resolutions in our ticketing system.
- Collaborate with senior IT staff to implement network improvements and security protocols.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for employees in a timely manner.
- Provide remote and on-site technical support via phone, email, and ticketing systems.
- Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Manage IT asset inventory and perform regular software updates and security patches.
- Document all incidents, resolutions, and procedures in the ticketing system to maintain accurate records.
- Conduct user training sessions and workshops to improve IT literacy across the organization.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office Suite).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize tasks effectively in a high-volume environment.
- Familiarity with remote access tools (VPN, TeamViewer) and ticketing systems (Jira, Zendesk) is a plus.