Job Description
Join our award-winning IT team in sunny Tampa, Florida! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a competitive salary, comprehensive benefits package, and a $2,500 sign-on bonus for qualified candidates. Work in a dynamic environment where your problem-solving skills make an immediate impact. Relocation assistance available for top-tier talent.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve desktop, network, and application problems efficiently
- Document all interactions in ITSM system with detailed ticket notes
- Train users on new systems and best practices for IT security
- Collaborate with Tier 2/3 engineers for complex escalations
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Ability to work flexible shifts including occasional weekends