Job Description
Join our award-winning IT team at InnovateTech Solutions and launch your career in tech! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base in Albuquerque. Enjoy a $3,000 sign-on bonus when you join our dynamic work environment, complete with modern amenities and career growth opportunities. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and maintaining our reputation for outstanding customer service.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity problems, OS issues, and application malfunctions
- Document all interactions using ServiceNow ticketing system with detailed resolution steps
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Deploy and configure new workstations, peripherals, and mobile devices
- Conduct cybersecurity awareness training for end-users
- Monitor system health using SolarWinds and alert management tools
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficiency in Active Directory, Office 365, and cloud-based platforms
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent communication skills and customer service aptitude
- Experience with ITIL service management principles
- Ability to lift 30lbs and work flexible hours including occasional weekends