Job Description
Are you a problem-solving enthusiast looking to make an impact? Apex Tech Solutions is seeking a talented Help Desk Support Specialist to join our growing team in Colorado Springs. We are thrilled to offer a generous sign-on bonus for the right candidate who is ready to elevate our IT infrastructure and support our dedicated staff.
In this role, you will be the first line of defense for our internal employees, ensuring seamless access to technology and resolving technical issues with efficiency and empathy. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Why Join Us?
- Competitive Salary: Base pay ranging from $55,000 to $75,000 depending on experience.
- Sign-on Bonus: Receive an immediate bonus upon successful completion of your probationary period.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Modern Work Environment: Collaborative office culture in the heart of Colorado Springs.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage and prioritize incoming help tickets within our Service Desk software (e.g., JIRA, ServiceNow).
- Ensure all hardware and software are compliant with company security policies and standards.
- Assist in the migration of systems and data to ensure business continuity.
- Document all technical issues, resolutions, and customer interactions in the knowledge base.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- 1-3 years of professional experience in Help Desk, IT Support, or Customer Service.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Familiarity with ticketing systems and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.