Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Stockton, CA! We're offering a competitive salary plus a $3,000 sign-on bonus for qualified candidates who start before December 31st. As the first point of contact for technical support, you'll empower our users with seamless solutions while advancing your IT career in a growth-oriented environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Document all interactions in ITSM systems (ServiceNow/Jira)
- Deploy and configure Windows 10/11 workstations and peripherals
- Collaborate with network and security teams on escalated incidents
- Conduct employee training on IT policies and digital tools
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills for Windows OS and common applications
- Excellent written/verbal communication and customer service aptitude
- Experience with ITIL processes and service desk software